ITIL 4 Foundation

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IT

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Level: Certificate

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Entry Requirement

At the end of this course, participants will be able to: Understand the key concepts of ITIL service management. Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management. Understand the four dimensions of ITIL service management. Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect. Understand the key concepts of continual improvement. Learn the various ITIL practices and how they contribute to value chain activities.

Course Content

  • Course Introduction
  • Service Management: Key Concepts
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • The Service Value System
  • Continual Improvement
  • The ITIL Practices
  • Practice Exam Questions

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