IT Service Management with System Center Service Manager

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IT

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Level: Certificate

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Entry Requirement

Working knowledge of Windows Server 2008 R2 and Windows Server 2012. Working knowledge of SQL Server 2008 R2 and SQL Server 2012. An understanding of the IT management processes that are included with ITIL and MOF.

Course Content

  • Service Management Overview
  • Installing System Center 2012 R2 Service Manager
  • Key Concepts and Features
  • Configuring Service Manager for Your Environment
  • Integrating Service Manager with the Hybrid Cloud
  • Managing Incidents and Problems
  • Managing Changes and Releases
  • Configuring and Managing the Service Catalog
  • Automating Business Processes with Orchestrator
  • Configuring Service Level Management
  • Using Reports and Analyzing Data in Service Manager
  • Advanced Troubleshooting and Disaster Recovery
  • Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

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