IT Service Management with System Center Service Manager
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Level: Certificate
Institute: InnoventSys
Entry Requirement
Course Content
- Service Management Overview
- Installing System Center 2012 R2 Service Manager
- Key Concepts and Features
- Configuring Service Manager for Your Environment
- Integrating Service Manager with the Hybrid Cloud
- Managing Incidents and Problems
- Managing Changes and Releases
- Configuring and Managing the Service Catalog
- Automating Business Processes with Orchestrator
- Configuring Service Level Management
- Using Reports and Analyzing Data in Service Manager
- Advanced Troubleshooting and Disaster Recovery
- Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool
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