IT Service Management with System Center Service Manager

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Level: Certificate

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Entry Requirement

Working knowledge of Windows Server 2008 R2 and Windows Server 2012. Working knowledge of SQL Server 2008 R2 and SQL Server 2012. An understanding of the IT management processes that are included with ITIL and MOF.

Course Content

Service Management Overview
Installing System Center 2012 R2 Service Manager
Key Concepts and Features
Configuring Service Manager for Your Environment
Integrating Service Manager with the Hybrid Cloud
Managing Incidents and Problems
Managing Changes and Releases
Configuring and Managing the Service Catalog
Automating Business Processes with Orchestrator
Configuring Service Level Management
Using Reports and Analyzing Data in Service Manager
Advanced Troubleshooting and Disaster Recovery
Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

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