Diploma in Service Management ( DSM)

1. GCE (A/L) Examination in 4 subjects under the old syllabus OR GCE (A/L) Examination in 3 subjects under the new syllabus OR Foundation Programme equivalent to the GCE (A/L) 2. Demonstrated competence in the relevant field and portential for future career development 3. Good working knowledge and the competence of the instructional language of the Diploma programme

• Principles of Management
• Fundamentals of Marketing
• Business Communication
• Information Systems for Business
• Comprehensive Examination I – Case Based
• Introduction to Services and Service Management
• Fundamentals of Customer Care and Customer Relationships
• Operation Management in Services
• Managing Service Quality
• Rs. 60,000/=